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Terms of Service

Last Updated: January 2024

1. Agreement to Terms

By accessing and using Wise Travel Options services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Services Description

Wise Travel Options provides travel planning, booking, and consultation services including but not limited to flight reservations, hotel bookings, itinerary planning, and travel support services.

3. Booking and Payment Terms

All bookings require full payment or approved payment arrangements. Prices are subject to change until full payment is received. Cancellation policies vary by supplier and will be clearly communicated at time of booking.

4. Travel Documents and Requirements

Clients are responsible for ensuring they have valid passports, visas, and other required travel documents. Wise Travel Options will provide guidance but clients bear ultimate responsibility for compliance with travel requirements.

5. Limitation of Liability

Wise Travel Options acts as an intermediary between clients and travel suppliers. Our liability is limited to the amount paid for our services and does not extend to supplier failures or force majeure events.

6. Privacy and Data Protection

We are committed to protecting your privacy and comply with all applicable data protection regulations including GDPR. Personal information is used solely for providing travel services.

7. Dispute Resolution

Any disputes will be resolved through binding arbitration in New York, NY under the rules of the American Arbitration Association.

8. Contact Information

For questions about these terms, contact us at +1 (212) 555-0147 or [email protected]

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Privacy Policy

Last Updated: January 2024

1. Information We Collect

We collect personal information necessary to provide travel services including names, contact information, payment details, travel preferences, and passport information when required for bookings.

2. How We Use Your Information

Your information is used to provide travel services, process bookings, communicate with you about your travel plans, and provide customer support. We may also use aggregated data for business analytics.

3. Information Sharing

We share your information only with travel suppliers necessary to complete your bookings (airlines, hotels, etc.) and trusted service providers who assist in our operations. We never sell personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information including encryption, secure servers, and restricted access protocols.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to processing or request data portability. Contact us to exercise these rights.

6. Cookies and Tracking

We use cookies to improve website functionality and user experience. You can control cookie preferences through your browser settings.

7. International Transfers

Travel bookings may require transferring your information to international suppliers. We ensure appropriate safeguards are in place for such transfers.

8. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected] or +1 (212) 555-0147.

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Cookie Policy

Last Updated: January 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

2. Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security.

Performance Cookies: Help us understand how visitors interact with our website.

Functional Cookies: Remember your preferences and personalize your experience.

Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

3. Third-Party Cookies

We may use third-party services that set their own cookies, including analytics providers and payment processors. These are governed by their respective privacy policies.

4. Managing Cookie Preferences

You can control cookie settings through your browser or our cookie preference center. Note that disabling certain cookies may affect website functionality.

5. Cookie Retention

Cookies are retained for varying periods depending on their purpose, from session-only to up to 2 years for some functional cookies.

6. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated revision date.

7. Contact Information

For questions about our cookie practices, contact us at [email protected] or +1 (212) 555-0147.

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DMCA Policy

Last Updated: January 2024

1. DMCA Compliance

Wise Travel Options respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

2. Reporting Copyright Infringement

If you believe content on our website infringes your copyright, please provide our DMCA agent with the following information:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our site
• Your contact information (address, phone, email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

3. DMCA Agent Contact

DMCA Agent: Legal Department
Address: 425 Broadway, Suite 2200, New York, NY 10013
Email: [email protected]
Phone: +1 (212) 555-0147

4. Counter-Notification Process

If you believe your content was removed in error, you may submit a counter-notification with the required legal elements as specified in the DMCA.

5. Repeat Infringer Policy

We maintain a policy of terminating accounts of users who are repeat copyright infringers in appropriate circumstances.

6. Good Faith Requirement

Please ensure all DMCA notices are submitted in good faith. Knowingly making false claims may result in legal liability.

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GDPR Compliance Documentation

Last Updated: January 2024

1. Legal Basis for Processing

We process personal data under the following legal bases:

• Contract Performance: To provide travel services you've requested
• Legitimate Interest: For business operations and customer service
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with travel and financial regulations

2. Your GDPR Rights

Right of Access: Request copies of your personal data

Right of Rectification: Request correction of inaccurate data

Right of Erasure: Request deletion of your personal data

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Receive your data in a structured format

Right to Object: Object to processing based on legitimate interest

Right to Withdraw Consent: Withdraw consent for consent-based processing

3. Data Protection Officer

Our Data Protection Officer oversees GDPR compliance and handles data protection inquiries.

Contact: [email protected]
Phone: +1 (212) 555-0147

4. Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Travel booking data is typically retained for 7 years for legal and tax purposes.

5. International Transfers

When transferring data outside the EU, we ensure adequate protection through Standard Contractual Clauses or adequacy decisions.

6. Data Breach Notification

We have procedures to detect, report, and investigate personal data breaches. High-risk breaches will be reported to supervisory authorities within 72 hours.

7. Exercising Your Rights

To exercise your GDPR rights, contact us at [email protected] or +1 (212) 555-0147. We will respond within 30 days.

8. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your data appropriately.